Frequently Asked Questions
General
What is TeamBandit?
TeamBandit is an easy-to-use online resource planning tool aimed at service-based businesses. It helps you allocate people to projects, forecast resource needs and manage workload. TeamBandit can also serve as a shared capacity sheet, where team members can view each other’s availability and maintain their own hours — all in a secure and easy way.
Who is TeamBandit for?
How can I get support?
We’re happy to help whenever you have questions, run into issues or just need some guidance. Just email us at [email protected]. Prompt and personal support is guaranteed!
I have a question about functionality. Who can I talk to?
Just reach out to us via the contact form. We’re happy to walk you through what’s possible and help you figure out if TeamBandit fits your needs.
Functionality
Can I see who’s working too many hours?
For this, you’d look at the Availability Heatmap. The heatmap shows the remaining capacity for each team member across all weeks, with colors highlighting their workload level. Look for red cells to spot team members who are overbooked. Now you know when you need to get extra people on board.
Numbers indicate the remaining capacity in hours. Negative value = over-allocation
Does TeamBandit account for people working part-time?
Yes. You can set custom working hours for each person, specifying exactly their hours for each weekday. TeamBandit uses this information to determine the correct availability for each team member.
Does TeamBandit show total workload per person?
Yes. TeamBandit has what’s called Team View. There you can see how many hours each person is scheduled to work each week, across all projects. Color-coding shows if someone is overbooked or has free capacity.
To determine if person is over- or underbooked, TeamBandit takes into account:
- Their set working hours
- Public holidays
- Time off like vacation or sick leave
All of the above can be managed directly in TeamBandit, so you have an accurate picture of your team’s capacity.
Is there a way to add time off for my team?
Yes! You can log time off for each team member—such as vacation, sick leave, or unpaid leave. TeamBandit automatically subtracts this time from their weekly capacity, giving you an accurate view of individual availability. TeamBandit also highlights periods of limited availability inside the planning views. This way, team members can see when their coworkers are unavailable.
How does TeamBandit calculate available capacity?
TeamBandit calculates available capacity per week, taking into account the following factors:
- Standard working hours for each team member
- Public holidays (organization-wide)
- Individual time off, such as vacation or sick leave
Each can be set inside TeamBandit. These factors are then used to determine how many hours a team member is available to work in a given week.
When you assign people to projects and schedule hours, TeamBandit will compare those planned hours with their available capacity. The tool will highlight over-allocation as well as free capacity. This gives you a clear picture of workload and helps you adjust plans as needed.
Can TeamBandit show dates in my local format?
Yes. TeamBandit supports all common date formats, including US, UK, common European formats, and ISO date format. The date format can be set inside your organization’s settings.
Does TeamBandit support actuals tracking?
No, TeamBandit is designed as a planning tool and currently does not support tracking of actual hours worked.
How can TeamBandit help us monitor team utilization?
TeamBandit includes a Team View. There you can see how many hours each person is scheduled to work each week. Color-coding indicates whether someone is overbooked or has free capacity. In the heatmap view, you can also see remaining or free capacity per team member and week.
Can the tool sum up work hours for a specific project?
Yes. In Project View, you can see total hours by project for each week and month. Underneath each project, you can see the assigned team members with their scheduled hours by week.
Payment and subscription
Do you offer a free trial?
Yes. When you sign up, you have 14 days to explore all features as part of a free trial. We do ask for a payment method upfront, but you won’t be charged unless you decide to keep using TeamBandit after the trial ends. You can cancel anytime.
Is the payment process secure?
Yes. Payments for TeamBandit are processed through Paddle, a trusted payment platform used by thousands of software providers worldwide. Paddle handles payment, order fulfillment and tax collection securely and in accordance with global regulations.
We cannot pay by credit card. Can we pay by invoice?
Yes! Please get in touch using the contact form.
Security
Where is my data stored?
All data in TeamBandit is stored securely on servers located in the United States. We use trusted cloud infrastructure providers and follow industry best practices to keep your data safe and compliant.